The Insurance Library Association of Boston Spring 2011 Course Schedule Skip to Classes Seminars INTRO RPLU INS Licensing The Insurance Library has many courses scheduled for the next few months, including the Builders Risk Insurance and Contractual Liability Seminars with Donald Malecki, CPCU and Greg Deimling, CPCU, ARM, AMIM, CSRM on April 26, 2011. Seats for both of these half-day seminars are going fast, so register now! Seminars Builders Risk Insurance Seminar This course will identify builders risk needs from the what, why, who and whose interest elements. The pros and cons of utilizing Course of Construction forms and Installation Floaters will be explored. The instructors will lead the attendees through a comparison of three common builders risk forms: ISO, AAIS and Manuscript. Potential coverage issues and gaps will be highlighted. Important issues impacting builders risk coverage will be discussed with the results of pertinent recent case law: Occupancy Clause, Expenses to reduce loss, Direct Costs v. Soft Costs, When is a project deemed completed. $120 for ILAB and Boston Chapter CPCU members; $150 for non-members – CE Pending A discounted rate is available if you register for this seminar and Nuts & Bolts of Contractual Liability at the same time. Instructors, Donald Malecki, CPCU and Gregory Deimling, CPCU, ARM, AMIM, CSRM. Meets Tuesday, April 26, 2011 from 8:30 to 11:30 AM at Mintz Levin, 1 Financial Center, Boston, MA. Nuts & Bolts of Contractual Liability This course will discuss three inter-related issues arising in the contractual liability context. First, the course will provide an in-depth analysis of contractual risk transfer addressing both insurance and non-insurance techniques. Next, the course will highlight key issues arising when a third party seeks to be added to a liability policy as an additional insured. Finally, the course will discuss workers compensation insurance issues that have arisen for employers when seeking workers compensation coverage for those “special employer” relationships. Understanding each of these three issues is critical to avoiding potential problems in the contractual liability context. The instructors will also examine these topics in the context of various insurers forms and endorsements. Potential coverage issues and gaps will be highlighted. Important issues impacting coverage will be discussed with the results of pertinent recent case law. $120 for ILAB and Boston Chapter CPCU members; $150 for non-members – CE Pending A discounted rate is available if you register for this seminar and Nuts & Bolts of Contractual Liability at the same time. Instructors, Donald Malecki, CPCU and Gregory Deimling, CPCU, ARM, AMIM, CSRM. Meets Tuesday, April 26, 2011 from 1:00 to 4:00 PM at Mintz Levin, 1 Financial Center, Boston, MA. Improving Customer Service In our never-ending desire to incorporate automated systems into everything we do, the customer is oftentimes overlooked and personal service takes a big hit. The marketplace is very competitive and a bad customer service experience can cost your organization time and money. This course will teach you how to improve the quality of customer relationships by understanding who your internal and external customers are and knowing what they expect. Customer focused organizations concentrate their efforts delivering quality service to their customers. This course will concentrate its efforts on providing you the skills and techniques to do just that! Support staff, technicians, supervisors, managers, anyone working with risk management, the insurance and financial services industries is a candidate for this course. $310 members, $340 non-members Instructor, Joseph Sciacca. Meets Wednesday, May 4, 2011, 9:00am to 2:30pm at The Insurance Library. Insurance for the Non-Insurance Professional Are you a professional whose work responsibilities require knowledge of the property and liability insurance mechanism? If so, this course is for you! It has been designed for attorneys, accountants, bankers, data processing professionals – anyone who has a need for insurance instruction at a high level. We shall address marketing, underwriting, claims, the effects of automation, financial statements, hard and soft markets and their causes, purposes and use of reinsurance and much more. $350 members, $380 non-members Instructor, Joseph Sciacca. Meets Thursday, May 5, 2011, from 9:00 AM to 3:00 PM at The Insurance Library. Fundamentals of EPL: An Introduction to Employment Practices Liability Insurance $340 members, $370 non-members Instructor, Len Ryer. Meets Friday, May 6, 2011 from 9:00 AM to 4:00 PM at The Insurance Library. Business Income Insurance Joe will teach this comprehensive course which has been designed for the agent, underwriter, claims adjuster, marketing representative or anyone who may provide a service or advise in this greatly misunderstood area. The Business Income Coverage form, CP 00 30, will be analyzed in depth and optional coverages, such as Maximum Period of Indemnity, Monthly Limit of Indemnity, Agreed Value and Extended Period of Indemnity will be addressed. Learn how to choose an amount of insurance, how to apply the coinsurance provision, how to tailor coverage to address the prospect’s particular needs, and much more. Case studies will be used to allow you to apply what you have learned. We shall also investigate the use of Extra Expense Coverage form, CP 00 50, and determine its value and applicability. $380 members, $410 non-members Instructor, Joseph Sciacca. Meets Wednesday & Thursday, May 11 & 12, 2011, from 9:00 AM to 3:00 PM at The Insurance Library. Introduction to Workers Compensation Insurance $340 members, $370 non-members Instructor, Lily Zatony. Meets Friday, May 20, 2011 from 9:00 AM to 3:00 PM at The Insurance Library. Coverage Review of the Business Auto Policy $120 members, $150 non-members Instructor, Robert Titus, AIC. Meets Thursday, June 2, 2011 from 1:00 to 4:00 PM at The Insurance Library. CGL Under the Magnifying Glass $340 members, $370 non-members Instructor, Lily Zatony. Meets Friday, June 3, 2011 from 9:00 AM to 3:00 PM at The Insurance Library. Homeowners Insurance Homeowners Insurance will be explained and analyzed. Joe will review coverages and frequently used options with an eye towards explaining why they are used. Underwriters, marketing representatives, customer service representatives, claims adjusters and anyone who needs to be conversant with homeowners insurance are candidates for this course. $380 members, $410 non-members Instructor, Joseph Sciacca. Meets Wednesday & Thursday, June 8 & 9, 2011, 9:00AM to 3:00PM at The Insurance Library. Massachusetts Commercial Automobile Insurance $380 members, $410 non-members Instructor, Lily Zatony. Meets Thursday & Friday, June 9 & 10, 2011 from 9:00 AM to 3:00 PM at The Insurance Library. Time Management Skills Seminar 86,400 -the number of seconds in a day. Everyone on the planet shares and manages the same amount of time. Workers who manage it well are often the most successful in their careers. Companies who encourage it usually have higher efficiency and productivity. In this 3 hour seminar we’ll identify and discuss strategies for overcoming the most common “time robbers” including procrastination, poor planning/prioritizing of tasks, lack of organization, managing interruptions, failure to delegate, and perfectionism. You should leave the seminar with a plan to improve your individual job efficiency and productivity. $120 members, $150 non-members Instructor, Herb Fuchs. Meets Wednesday, June 15, 2011 from 9:00 AM to 12:00 PM at The Insurance Library. Workers’ Compensation: What’s the Correct Premium and Rating Plan? We’ll cover the basics of standard premium calculation including classification, experience rating, and audited payroll with the emphasis on finding errors or oversights that might be causing your clients’ premiums to be inaccurate such as improper classification, failure to apply for credit under the MA Aggravated Inequity Claim Rule or eligible Contractors Construction Credits. We’ll then examine the advantages and disadvantages of various rating plan options such as prospective, retrospective, dividend, and deductible plans. $170 members, $200 non-members Instructor, Herb Fuchs. Meets Wednesday, June 22, 2011 from 9:00 AM to 12:00 PM at The Insurance Library. Negotiation Skills Workshop Negotiations include not only the exchange of figures but also the presentation of ideas, positions and concepts that support the figures being exchanged. Students will perform a self-assessment to learn what negotiation style they currently use and if it is best suited for their purposes. The techniques, strategies and behaviors of people identified as superior negotiators will be analyzed with an eye to adapting their best characteristics. Candidates include claims adjusters, attorneys, underwriters, producers, risk managers, customer service representatives, physical damage appraisers and others. $310 members, $340 non-members Instructor, Joseph Sciacca. Meets Monday, June 27, 2011, 9:00AM to 2:30PM at The Insurance Library. INTRO Classes Introduction to Underwriting Whether you are new to insurance and underwriting or an experienced insurance person who works with underwriters but who has never understood exactly what underwriters do and why, this course will help you. You will learn the process that underwriters follow as they review applications and other requests for coverage. Numerous case studies are used to show how the process is applied. Underwriters, underwriting assistants and anyone who interacts with underwriters are candidates for this course. $400 members, $430 non-members – textbooks $77 . Instructor, Joseph Sciacca. Meets Wednesday & Thursday, April 27 & 28, 2011, from 9:00 AM to 3:00 PM at The Insurance Library. Introduction to Risk Management Everyone associated with the insurance discipline has some interest in risk management. Perhaps you know or work with someone who has the title “Risk Manager,” or maybe you noticed the section entitled “Risk Manager of the Year” as you perused a copy of “Business Insurance.” You may have marveled at the complexity of the tasks performed by risk managers and may even have wondered exactly what risk managers do and how they do it. If so, this course if for you. $400 members, $430 non-members - textbook $51 . Instructor, Joseph Sciacca. Meets Wednesday & Thursday, May 18 & 19, 2011, from 9:00 AM to 2:30 PM at The Insurance Library. Introduction to Property & Liability Insurance Introduction to Property and Liability Insurance explains how various jobs in the industry inter-relate and the text gives concrete examples, anecdotes and illustrations to make the insurance business more understandable. Principles which underlie insurance are explored and some coverages are introduced. This is the perfect course to lead into the “Program in General Insurance” and is recommended for a wide range of managerial, technical and clerical personnel. Employees of insurance companies, agencies, adjusting firms, brokers, or any insurance related business are appropriate candidates. $400 members, $430 non-members – textbooks $82 Instructor, Joseph Sciacca. Meets Wednesday & Thursday, June 15 & 16, 2011, 9:00AM to 3:00PM at Hingham Mutual Insurance, 230 Beal Street, Hingham, MA. Introduction to Claims Insurance claims offer professionals fascinating career opportunities in a fast paced, ever-changing, legally responsive work environment. This course gives students not only a view of that environment but also the skills to succeed in claim work. It covers terms related to the handling of property and liability insurance claims, how claims are processed and the relationships between claims and other insurance functions. Candidates include clerical, technical and supervisory employees with little or no claims experience and even those with experience who wish to review the basics of the claim function. $400 members, $430 non-members – textbooks $82 Instructor, Joseph Sciacca. Meets Wednesday & Thursday, June 22 & 23, 2011, 9:00AM to 3:00PM at The Insurance Library.
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