Some travel insurance companies are in the news for all the wrong reasons. A number of British policyholders are furious with their insurance providers and have complained about being cheated by medical ‘get out’ clauses.
Knowing exactly where you stand with a travel insurance policy can be tricky enough, without media reports of customer complaints and suspected wrongdoing. So here’s a quick explanation of the disagreement as well as clear guidance on where you stand when you get cover with World First Travel Insurance.
What’s the fuss about?
Travel insurance policyholders have been complaining about insurers changing the terms of policies, after they have been sold.
Basically, some insurers are walking away from customers whose personal conditions change between purchasing their policy and going away on holiday (if they are diagnosed with a medical condition, for instance). It’s argued that some insurers use ‘ongoing medical warranties’ or ‘change of risk clauses’ as a get out if they no longer wish to insure the customer. This despite the fact that a customer cannot get a refund from their insurer on a policy if they wish to cancel it after the 14 day grace period.
It’s an issue that has not escaped consumer watchdogs
In a recent travel insurance survey, consumer group Which? found that nearly a
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