It doesn’t matter what kind of business it is – the people best placed to comment on the service are the people who use it: the customers. That’s why each month we ask every new policyholder for feedback. Then we share it. Here’s a selection of December’s customer comments and suggestions together with a response from our Managing Partner. It’s your chance to find out more about who we are, the way we work and our plans for the future.
Whenever a customer buys a new policy with us, we ask them to rate their overall experience of our service out of 10 – 10 being the best. Feedback was received from almost 100 people for the month of December. The average rating was just above nine out of 10.
We also encourage our customers to give us their comments on our service and ask if they think there’s anything we could do better. Here’s a selection of the comments and a response to each from World First Managing Partner, Martin Rothwell.
Martin Rothwell: We do not expect to see any letters or medical records but we do ask all customers to make a warranty about their pre-existing conditions and to confirm they are not travelling against the advice of their Doctor. In the event of a claim we would ask for a claim form to be completed by your Doctor. If the claim is fo




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